Improving the Teamwork
A most guaranteed way of improving the teamwork is by
applying the principles of the performance management to a group's behaviors.
This does involves these many basic steps:
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Identifying what will the teamwork behaviors lead for the
better performance (called TARGET behaviors)
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Finding which of the teamwork behaviors that are
currently being used (called CURRENT behaviors)
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Undertaking the gap analysis between the target and the
current teamwork behaviors, and also taking action to bring the current
teamwork behaviors closer to a target
The Target Behaviors
One of the way to recognize the target teamwork behaviors is to complete a ITPQ
(the Ideal Team Profile Questionnaire) instrument. This could be completed by a
teams, peer groups, the customers, the staff, the senior management and some
others to provide the wide range of views of which would make a team successful.
This information will enables a team to:
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Identify and also manage the conflicting expectations
between them, say for example, the management and the customers.
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Take the wide perspective while setting up the behavioral
goals for themselves, which must improve the quality of those goals.
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Facilitate the dialogue within a team and also with
others outside a team on how to improve the performance.
The Gap Analysis
Once target and the current behaviors which are been identified, the team need
to work out how to change their current behaviors to be more in line with a
target. This will involve of assessing a behavioral gap and producing the action
plan for a team to be implemented.
The Current Behaviors
A Current behaviors might be influenced by the factors, such as shown below:
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An organizational culture
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Preferences for the team members
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The Current circumstances
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Feedback from the people outside a team
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And the many other factors
One of the way to identify the current behaviors is to
complete MTR-i (which is Management Team Roles - indicator) instrument. This is
been completed by a individuals within the team, and it will identify the roles
which they are currently performing those can be aggregated to show the
collective team behaviors.
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